Job Description

Olgoonik is an Equal Opportunity Employer

Overview:

The Office of Legislative and Public Affairs (OLPA) is requesting a contractor to provide digital services and support. These services are being sought for the purpose of Digital Support for the agency.

This position is contingent upon contract award.

Primary Responsibilities:

• Support the NSF Web Team, which drafts and posts all external content on NSF.gov and manages internal content on the NSF Employee Portal.
• Respond to publishing and editing requests from NSF staff, creating webpages, news and event items, official funding and guidance documents, and other content using the Drupal Content Management System (CMS), ServiceNow Employee Center and Microsoft SharePoint.
• Create clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
• Format and upload PDFs, images and other files to the website.
• Provide timely, high-quality customer support to NSF staff, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within the NSF Web Team ticketing system (built in ServiceNow and Microsoft Lists). Monitor ticket dashboards to ensure tickets are prioritized, annotated and completed.
• Advise NSF staff on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.
• Participate in special projects and perform other related duties as assigned by OLPA staff.

Supervisory Responsibilities:

• N/A

Education and/or Experience:

• Bachelor's degree or equivalent from a four-year college in computer science or other closely related discipline.
• Five years of professional expert level experience in web development and web design services.
• Expert level experience with HTML, CSS and JavaScript.
• Expert level experience leading small teams to perform web development services.

Knowledge, Skills, and Abilities:

• At least 3 years working within a Drupal environment and using components and Layout Builder to design webpages.
• Familiarity with the US Web Design System and how to design webpages within its constraints.
• Comprehensive knowledge of HTML.
• Experience with using Adobe Creative Cloud suite of products to manipulate images for optimized display on the web.
• Experience using ServiceNow or similar ticketing systems.
• Knowledge of current Section 508 accessibility requirements, including the ability to make sure all webpage elements meet these requirements.
• Understanding of how to develop websites for search engine optimization.
• Ability to gather requirements from stakeholders and work collaboratively within a team as well as independently on assigned projects.
• Ability to take creative directions from stakeholders.
• Experience working on web development for a federal agency or similar organization.
• Experience collaborating with other federal agencies, academic community and industry on outreach and announcements.

Certificates, Licenses, Registrations:

• N/A

Security Clearance:

• Must be able to pass Public Trust background investigation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment:

General office environment.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.

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