Job Description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are seeking a highly motivated Product Manager Intern to join our team and contribute to the evolution of our core product offerings. You will work cross-functionally with Product, Engineering, Data, Design, and Go-to-market teams to analyze product performance, recommend enhancements, and improve overall user experience. This role is ideal for someone who is curious, data-driven, and passionate about creating products that solve real customer problems. You’ll gain hands‑on experience with performance monitoring, customer research, and product development processes in a fast‑paced tech environment. Key Responsibilities Product Analysis & Optimization Gather and synthesize usage and performance data from various sources (e.g., user interaction logs, data analytics, customer feedback). Identify patterns, bottlenecks, and improvement opportunities in product workflows, transforming it into a highly intuitive user experience. Use modern data tools and, where applicable, technologies like AI or LLMs to enrich analysis and uncover deeper insights. Monitoring & Performance Research, recommend, and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability). Collaborate with teams to define and monitor KPIs aligned with product goals. Assist in setting up dashboards, alerts, and reports to support ongoing performance evaluation and decision-making. Customer Insights & Product Development Work with Product, Design and Engineering to define feature requirements and prioritize enhancements that improve user experience and agent efficiency. Create user stories and deliver clear, data‑backed recommendations to shape product roadmaps. Follow‑up the development cycle to ensure that we deliver the best and optimal user experience in an agile manner. Create Knowledge Base articles, FAQs and product demos to support product launch and go‑to‑market. Qualifications Student in Master degree (last year) from engineering or business school English Fluent First experience (internship) working in project/ product team would be a plus Knowledge of SaaS, product cycles and our business would be a plus Why join us? Key moment to join Aircall in terms of growth and opportunities ♀️ Our people matter, work‑life balance is important at Aircall Fast‑learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi‑cultural mindset Competitive salary package & benefits DE&I Statement At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Find our Candidate Privacy Notice here. #J-18808-Ljbffr Hard Yaka

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