Night Guest Service Agent Job at Concord Hospitality, Fountain Hills, AZ

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  • Concord Hospitality
  • Fountain Hills, AZ

Job Description

Night Guest Service Agent

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You'll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.

Key Responsibilities
  • Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
  • Process credit card transactions.
  • Handle phone system, reservations, and guest inquiries.
  • Perform check-in and check-out procedures.
  • Verify, balance, and review hotel room availability and transactions.
  • Prepare folios for departing guests.
  • Maintain lobby appearance and assist with AM breakfast setup if needed.
  • Monitor hotel safety and emergency procedures during the night shift.
Qualifications
  • Previous hotel front desk or hospitality experience preferred.
  • Strong attention to detail and organizational skills.
  • Dependable, responsible, and able to work independently.
  • Professional and customer-service oriented.

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

We are Concord!

Job Tags

Afternoon shift

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