*Description*
Top Skills' Details
- 5 years+ combined experience -or- Bachelor's Degree and 1 years' experience in relevant technical roles (MUST HAVE)
- Prior experience in incident management, setting up phone bridges, driving incidents with stake holders etc.
- Prior experience utilizing systems and network monitoring tools; SolarWinds, Nagios, etc..
-Demonstrable experience of career progression is highly desired, and something the higher manager looks for.
Work Schedule Requirements: This could change to be full time on site as required.
Current: 3 days a week on-site until June 9th, after June 9th, resource would be required to be in the office 4 days a week.
Description:
We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
NOTE:
This position requires a work schedule of 11 pm - 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
Roles and Responsibilities:
* Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
* Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
* Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
* Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
* Assist in triage and incident management with collection and analysis of performance metrics
* Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
* Compose and send notifications to management for incidents.
* Monitor and execute incident and change requests.
* Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
* High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
* Past experience with help desk or Incident management.
* Strong knowledge and understanding of networking
* Basic understanding of Windows and Linux operating systems.
* Ability to identify and relay information and symptoms detected by monitoring tools.
* Ability to read and follow detailed instructions or procedures.
* Effective communication skills
* Must be able to obtain a Position of Public Trust Clearance - must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
* Must have resided in the US for the last 5 years
* Must be able to work from Eagan, MN location. No remote work from any other location.
*Skills*
Incident management, Monitoring tools, Servicenow
*Top Skills Details*
Incident management,Monitoring tools
*Additional Skills & Qualifications*
Preferred Qualifications:
* Bachelor's Degree in Computer Science or associated discipline
* Familiarity working with enterprise monitoring products
* Working knowledge of IT Service Desk model.
* Experience working in large-scale IT environment.
* Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Eagan, MN.
*Pay and Benefits*The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
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