Job Description

Customer Support Specialist

At PostNet Belmar, we make everyday tasks easier and better for our customers. From designing custom wedding invitations and printing business cards, to shipping packages worldwide and offering essential services like fingerprinting for background checks, we're here to help. As a locally owned and operated business, we take pride in delivering personalized service and building lasting relationships with our community.

Our diverse range of services includes:

• Shipping: Domestic & international shipping via FedEx, UPS, DHL, USPS and other carrier partners
• Printing & Design: Custom solutions for business cards, banners, brochures, and more
• Business Support: Notary services, fingerprinting, passport photos, shredding, faxing, scanning, and more

At PostNet Belmar, we're not just a service provider we're your partner in getting things done.

About the Role

Join our team as a Customer Support Specialist and be the friendly, go-to person who helps our customers with their printing, shipping, and business service needs. We're looking for energetic, customer-focused individuals who thrive in a fast-paced environment and love delivering exceptional service.

As a Customer Support Specialist, you'll play a key role in ensuring the smooth operation of our center. You'll greet customers, be the expert who provides personalized solutions, and contribute to the overall success of the business. This hands-on role requires excellent attention to detail, strong communication skills, and a positive, customer-first mindset. Spanish-speaking candidates encouraged to apply!

Responsibilities

• Greet and assist customers with shipping, printing, and business services
• Be an expert on available products/services and recommend personalized solutions
• Operate printing and shipping software and equipment
• Coordinate with vendors to fulfill design and printing jobs
• Maintain store appearance and manage inventory
• Support with administrative tasks and general store operations

Requirements

• Friendly, dependable, and a clear communicator
• Comfortable using and learning about new technology and tools
• Detail-oriented with strong organizational skills
• Able to multitask in a fast-paced environment
• Able to support community initiatives
• Able to prioritize and cultivate customer relationships
• Good listener, proactive in anticipating needs, can earn sales commission
• Positive, collaborative attitude
• Curious and motivated to expand skill set with new opportunities (i.e. design, 3D printing, etc.)
• Growth mindset and interest in career development (mentoring and training available to help employees grow their technical skills and advance into management and leadership roles (program manager, store manager, and multi-unit general manager)
• Bilingual plus (proficient in English and Spanish)
• Ability to lift packages up to 50 lbs as needed.

Compensation: $18.00 - $22.00 per hour

We invite everyone to apply! PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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