Job Description

Job Description

Job Description

Salary:

Job Title: Weekend Manager
Department: House Operations
Reports To: House Manager
FLSA Status: Non-Exempt
Date Revised: April 2026

Job Purpose

The Weekend Manager acts as the primary point of contact in the absence of the House Manager, overseeing all aspects of House operations during weekend hours to ensure a safe, welcoming, and supportive environment for Guest Families. This role provides leadership to weekend staff and volunteers, addresses emergencies, and ensures proper functioning of the facility. The Weekend Manager exercises independent decision-making, professional judgment, and problem-solving to address operational and guest-related needs during assigned shifts.

Work Hours
Friday through Sunday 7:00 p.m. 7:00 a.m., with additional hours as needed for emergencies, coverage, or special events.

Essential Functions

House Management & Operations

• Manage guest referrals, check-in, and check-out; maintain accurate Family Registry records.
• Ensure staff and volunteers respond promptly to calls and requests, maintaining a professional and hospitable environment.
• Initiates and reviews the Key Card System, the Video Security System, and background checks.
• Enforce Ronald McDonald House Atlanta Guest Rules and Policies tactfully and professionally.
• Maintain communication with hospital/clinic referral staff regarding guest residency and status.
• Document and coordinate in-kind donations, ensuring proper donor acknowledgment.
• Maintain cleanliness, organization, and safety of the House, including laundry rooms and kitchen spaces.
• Conduct tours, respond to inquiries, and promote Ronald McDonald House Atlantas mission to visitors and the community.
• Assist meal groups and volunteers with inquiries or special projects as needed.

Emergency & Facilities Response

• Address emergency situations confidently and efficiently during assigned shifts and follow the Emergency Phone Tree to engage and inform leadership as necessary.
• Direct guests, visitors, and volunteers during emergencies.
• Conduct routine morning and evening walk-through inspections of the property.
• Support the House Manager and the Facilities team in maintenance duties by promptly communicating and documenting facility needs.
• Address emergency maintenance needs and notify the Facilities Manager as appropriate.
• Aid in inventorying House supplies and submit written reports of any needs.
• Ensure compliance with Ronald McDonald House Atlanta, housekeeping responsibilities and maintain overall facility readiness.

Guest, Donor, and Volunteer Relations

• Foster positive relationships with guests, volunteers, partners, and donors.
• Promote a hospitable and supportive atmosphere ensuring the comfort and well-being of families.
• Promote Ronald McDonald House Atlantas mission, values, and objectives within the community.

Qualifications

• High school diploma or equivalent required; bachelors degree in hospitality, nonprofit management, or related field preferred.
• Strong interpersonal, leadership, and customer service skills; experience supervising staff and volunteers preferred.
• Excellent communication, organizational, time management, and problem-solving skills.
• Ability to remain calm under pressure and handle emergencies effectively.
• Dependable, self-motivated, and able to work independently while collaborating with others.
• Demonstrates compassion, tact, honesty, flexibility, and professionalism.
• Respect for the privacy and confidentiality of all Guests.
• Ability to work overnight shifts and extended hours as required.

Key Competencies

• Compassion, empathy, and tact
• Leadership and team collaboration
• Initiative and flexibility
• Accountability and professionalism
• Attention to detail and organizational skills
• Guest-focused approach

Working Conditions & Physical Demands

• Sit at a desk 3040% of the day; frequent walking, standing, stair climbing.
• Lift and transport up to 50 pounds.
• Maintain awareness of safety and sanitation standards.
• Perform small maintenance tasks as needed.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or amend duties as needed due to business necessity or organizational changes.

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