Job Description

Skip Trace Investigator

The Skip Trace Investigator role is to perform investigative research for the purpose of identifying the most current location where a defendant in a legal action may be found to receive proper notice of the court's proceedings and the legal issue that specifically involves them.

What We Offer:

• We pay for your investigative licensing and training
• Competitive pay and benefits
• Overtime opportunities are available for those that want them
• Continuous on the job training
• Opportunity for advancement within ProVest LLC
• To be part of a team with an industry leader

Essential Duties and Responsibilities:

• Ensure appropriate processes are followed to meet or exceed performance standards and goals,
• Locate contacts using basic and advanced skip tracing tools,
• Locate contacts by searching private databases, public records, and the world wide web (including social media platforms),
• Communicate with third parties for the purpose of acquiring contacts' location information,
• Discern best contacts to make phone calls for contacting defendants located,
• Ensure investigation findings are communicated effectively in our proprietary system and legal documents,
• Ensure adherence to any client requirements,
• Comply with all federal, state, and local regulations with regards to personally sensitive information,
• Perform other related duties as required.

Minimum Qualifications (Education, Experience, Skills):

• High School diploma or equivalent; some college a plus,
• Must be able to pass criminal background check,
• Ability to obtain a Florida investigative license (We will pay for your training and license),
• Previous skip trace, investigative or research experience a plus,
• Working knowledge of Microsoft Office applications (Outlook, Word and Excel),
• Previous experience with internet search engine resources beneficial,
• Previous customer service or call center experience a plus,
• Professional communication skills (verbal and written),
• Proven ability to take ownership, analyze and find creative solutions,
• Basic typing skills.

Attendance Requirements:

Due to the nature of the ProVest, LLC's needs, regular and reliable attendance is required. Individuals must be able to work at least a 40 hour work week, Monday through Friday, and be available as situations arise requiring extended hours.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, however, primarily sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

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