Job Description Role: On-site Property Manager Reports to: Senior Manager of Property Management Setting: Onsite Status: Full-Time Non-exempt (Hourly) Summary The People Concern (TPC) is redefining the guiding philosophies and practices for property management at permanent supportive housing (PSH) projects to better suit the needs of our program participants. A property manager for PSH buildings is responsible for overseeing day-to-day operations, ensuring resident well-being, and maintaining the property’s overall functionality. Key tasks include tenant relations, lease enforcement, property maintenance coordination, budget management and reporting, and compliance with relevant regulations. The property manager plays a crucial role in fostering a supportive living environment for residents, addressing concerns promptly, and collaborating with our case management services team to enhance overall quality of life within the PSH communities. Effective communication, organizational skills, and a trauma-informed care approach are essential. The property manager will be managing two buildings (total of 25 units) and living on-site at one of them (837 W. 82nd St., Los Angeles, CA 90044). Essential Duties and Responsibilities Oversee all aspects of property management for both buildings, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant re-certifications and annual rental subsidy increases. Conduct regular internal unit inspections and ensure compliance with government entity inspections. Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers and adhere to established timelines. Ensure resident files align with compliance regulations and contain accurate information. Assist clients in securing rental assistance and navigate lease-related issues. Lease up vacant units, including identifying prospective tenants, showing apartments and managing lease signings, coordinating with the supportive services team and property management leadership. Process lease violation notices and coordinate with legal counsel when necessary. Collaborate with the supportive services staff at each property to assist residents in maintaining housing by identifying issues and problem solving together, including implementation of TPC’s four-step retention policy. Serve as the primary point of contact for work order submissions, coordinating with the maintenance team. Respond professionally and promptly to resident complaints and concerns. Collaborate with maintenance staff to process work orders efficiently. Manage third-party vendors and contractors accessing the property. Implement Trauma Informed Care, Harm Reduction, and Housing first principles in work with residents. Work with property management leadership to generate regular reports. Upload relevant files and other information into AppFolio or other designated software systems for accurate tracking. Required Qualifications Minimum 1-year related multifamily property management experience in supportive housing. Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations. Working knowledge of workplace safety and illness and injury prevention practices. Detail oriented with good time management, organizational, written, verbal, and interpersonal skills. Able to learn quickly and work effectively. Current, valid California Driver’s License with an acceptable driving record. Preferred Qualifications Experience working with or for supportive services providers. Familiarity with AppFolio and other property management software. Experience creating and managing budgets. Self-starter with the ability to stay ahead of the curve. Additional Position Requirements This position requires the manager to live on-site in a provided two-bedroom unit located at one of the managed properties (837 W. 82nd St., Los Angeles, CA 90044) at a discounted rent. Indoor office environment. Will be required to walk or drive to both buildings (5 minutes apart). On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies. Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis. May need to bend, stoop, twist, and sit throughout the day. Expected Behaviors of All Staff Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed, valued and respected Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. Benefits Medical Insurance Vision Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates #J-18808-Ljbffr The People Concern
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