Job Description

Medical Appointment Scheduler

Confident Staff Solutions is a leading staffing agency that provides healthcare facilities with highly qualified and skilled professionals. We are currently seeking a motivated and organized individual to join our team as a Medical Appointment Scheduler.

As a Medical Appointment Scheduler, you will be responsible for managing and scheduling appointments for patients at the healthcare facility. You will work closely with healthcare providers and patients to ensure that appointments are scheduled efficiently and accurately.

Key responsibilities include:

• Scheduling outbound medical appointments for patients
• Engaging with health plan members through outbound calls
• Scheduling In-Home Health Evaluations, and answering member questions
• Arranging and coordinating the scheduling of the evaluations
• Answering member questions and providing support

Additional details:

Outbound calls will be made using a cloud-based calling software system.

Qualifications:

- High school diploma or equivalent required

- Previous experience in a medical office or scheduling role preferred

- Strong organizational and time-management skills

- Excellent communication and customer service skills

- Ability to multitask and prioritize in a fast-paced environment

- Knowledge of medical terminology and insurance verification is a plus

- Proficient in computer skills and experience using scheduling software

- Ability to maintain confidentiality and adhere to HIPAA guidelines

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