Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Performs "User Maintenance on RAPIDS equipment.
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Responsibilities:
High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency. Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
Title: Full Time ID Card Specialist; Jacksonville, FL
Grade: WDN_ICA_PAII
Work Experience - Required
High School
Work Experience - Preferred
License and Certifications - Required
License and Certifications - Preferred
This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Though your CompHealth recruiter will be your single point of contact, they are backed by dozens of specialized teams, giving them the ability to focus on the details that matter to you. That means we have specialized teams that do nothing but housing, travel arrangements...
Carpenter Helper The organizational location of this position is: Carpenter Helper, Building Maintenance Shop, Engineering Service, Richard L. Roudebush VA Medical Center, Indianapolis, IN. The incumbent assists in the performance of a variety of tasks involved in the...
...Title of role: Logistics Operator 1 Background & Purpose of the Job: Unilever Jefferson City provides a holistic and hygienic choice of personal care brands that benefit the mind, body, and health of consumers while minimizing environmental footprints and promoting...
...Flexible Schedule Competitive Pay Home Daily Family atmosphere Job Summary We are seeking an experienced and professional Truck Driver to join our team. In this role, you will transport a variety of materials from one location to another. You will plan the...
...Pay: $35 per hour *minimum*, commensurate with skill and experience Education: High school diploma or equivalent experience To Apply: Send resume and cover letter to Miya Davis or Marianne Dijkstra, ***email_hidden*** Questions or More Info: Contact Miya or...