Job Description
We are hiring a Desktop Support Analyst! Role: Desktop Support Analyst
Supporting: Large Financial Services Client
Location: Vienna, VA (Onsite)
Assignment Type: Contract Only
Duration: ~ 8 months
Role Overview: This is an exciting opportunity for early-career IT professionals to build hands-on experience in a fast-paced, professional environment. You'll play a key role in supporting end users, troubleshooting technical issues, and expanding your skills across Windows systems, networking, cybersecurity, and Microsoft 365 tools. This role offers a strong foundation to grow your IT career, expand your technical skillset, and make a real impact from day one.
If you're detail-oriented, customer-focused, and eager to grow your IT career, we want to connect with you. Apply today to take the next step in your IT journey!
Key Responsibilities: - Diagnose and resolve hardware and software issues for end users
- Provide support across Windows 11 environments and enterprise applications
- Troubleshoot VPN connectivity issues, including GlobalProtect
- Support Microsoft 365 tools such as Outlook, OneDrive, and Teams
- Manage and track tickets using ServiceNow or similar systems
- Assist with basic networking (IP, DNS) and cybersecurity practices (MFA, phishing awareness)
- Deliver excellent customer service while following standard operating procedures
- Collaborate with team members in a fast-paced, high-volume environment
Qualifications: - 1-5 years of desktop support or technical support experience
- Strong communication and customer service skills
- Professional, detail-oriented, and team-driven mindset
- Experience troubleshooting Windows 11 systems
- Familiarity with VPN tools (Palo Alto GlobalProtect preferred)
- Working knowledge of networking basics (IP, DNS)
- Basic understanding of cybersecurity concepts (MFA, phishing)
- Experience with ticketing systems such as ServiceNow
Preferred: - CompTIA A+ or Microsoft 365 Fundamentals certification
- Experience with ConnectWise, CyberArk, or Citrix VDI
Compensation and Benefits: The pay rate for this position is between $19.00 and $24.05 per hour. Please note that the final rate may be contingent on experience and other factors.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Job Tags
Hourly pay, Contract work