Job Description

Description

About Premier Disability Services

Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance in their disability claim to assist over 100,000 individuals in filing their applications successfully. Learn more about us on our website: https://premierdisability.com/the-premier-difference/about-us/!

About the Role:We are seeking a dedicated and experienced Trainer for our Disability Advocacy Contact Center. As a Trainer, you will play a crucial role in ensuring that our team is well-equipped to provide exceptional support and advocacy for individuals with disabilities. This position requires a deep understanding of disability-related issues, excellent communication skills, and a passion for empowering staff to make a positive impact on the lives of those they serve.

Job Type: Full Time

Compensation: At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect compensation for this role to start at $47,000 and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.

Responsibilities:

• Develop and deliver training programs for contact center employees that improve performance and exceed customer expectations.
• Collaborate with subject matter experts to ensure training content remains current and relevant.
• Conduct comprehensive onboarding sessions for new contact center employees.
• Develop, design and deliver training programs that are engaging and interactive, using adult learning principles.
• Organize ongoing training sessions to keep advocates up to date with industry trends and best practices.
• Evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
• Work closely with supervisors and managers to address specific training needs and challenges.

Required Qualifications:

• Strong facilitation and presentation skills.
• Excellent communication, interpersonal, and organizational skills.
• Ability to adapt training approaches to diverse learning styles.
• Assess call center employees' needs and identify training gaps.

Preferred Qualifications:

• Previous experience in disability advocacy or related fields.
• Familiarity with contact center operations and tools.
• Created training materials, including PowerPoint presentations, workbooks, and job aids.

 
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

 
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

 
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

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