Job Description

Central Scheduler

The Central Scheduler is responsible for scheduling, interviewing and when applicable, pre-registering all patients utilizing Midland Memorial's services. This includes entering the appropriate diagnostic testing order, demographics, and insurance information into the hospital information system to facilitate patient care and hospital billing procedures. In doing so, the Central Scheduler helps to ensure patient flow through the scheduling and registration systems as quickly and efficiently as possible, while also ensuring all fiscal procedures are followed in a consistent manner.

The Central Scheduler functions as a liaison for patients with questions regarding their scheduled test, exam or procedure including preparations or general questions and may also include questions regarding insurance coverage, estimated patient liability and collecting from a patient. The incumbent also performs clerical duties assigned by and under the direct supervision of the department manager.

Shift & Schedule:

Essential Functions/Performance Expectations:

• Provides scheduling functions for all assigned scheduled department procedures in the hospital setting
• Schedules procedures via the hospital information system following established protocols which promote physician satisfaction and scheduling efficiencies; coordinates STAT scheduling directly with the technologist and physician (if needed) in the affected area(s.)
• Maintains the flow of communication within central scheduling, including answering the telephone and providing information and directions for patients and other guests.
• Promotes positive interactions with co-workers, customers and guests
• Identifies the need for and obtains from the physician office all pre-certifications required by payers on all scheduled procedures.
• Solves practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.

Education and Experience:

• High school diploma or equivalent.
• Course in medical terminology or hospital/physician office experience preferred.
• Strong problem solving skills
• Ability to communicate effectively orally or in writing
• Ability to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face or over the telephone with employees, patients and physicians

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

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