Job Description

Business Process Specialist (BPS) / Business Process Consultant

The Business Process Specialist (BPS) / Business Process Consultant is a liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Other aspects of the job can include team building and group facilitation, compiling and tracking data, and preparing training materials. DMAIC (define, measure, analyze, improve, control) is an approach to problem-solving defined as part of the Six Sigma Management Philosophy.

The Business Process Specialist (BPS) will provide project management and service request execution established with the alignment of client business relationships and business process managers. There are multiple positions open for DMAIC Business Process Specialists in the following areas: Audit, Program/Project Management, Risk Mgmt., Compliance, IT Effectiveness, Human Capital, Security, Purchasing, Finance, Supplier Quality, and Service Quality (SERVQUAL).

This role serves as liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Under the guidance and direction of the Business Process Manager, the Consultant will evaluate the effectiveness of business processes and offer suggestions for improvement. Improvements can encompass department, division, agency, or company-wide scenarios or specific program, process, or project issues.

Areas of focus can include team building and group facilitation, compiling and tracking data, and preparing training materials. The Business Process Consultant will work to suggest improvements that may be necessary when there is a process weakness such as duplication of efforts across the organization, wasteful work that isn't value-add or a break-down in communication.

The Business Process Specialist (BPS) / Business Process Consultant should provide experiences including but not limited to Six Sigma methodologies, which were originally used in manufacturing to improve quality but also are now used in many disciplines including project management, education and agile software development for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. The specialist is skilled in analyzing, quantifying, and measuring productivity.

The BPS role requires experience in disciplined, data-driven approaches and methodology for eliminating defects (driving toward Six Sigma DMADV specification limits) in any process from manufacturing to transactions and from product to service. Sigma DMADV (stands for "define, measure, analyze, design, verify) includes processes and approaches used to regain control but should not be confused with a similar Six Sigma process.

Key skills include the ability to gather, manage, disseminate, and report meaningful information from department, division, agency, or company-wide employees at many levels'from executives to middle managers to entry-level employees. Determines which process components exhibit lower-than-desired productivity and then defines the specific issues to be addressed. All Six Sigma Certified processes are executed by Six Sigma certified experts designated according to "belt color".

• Proactively use the DMAIC process principles (Define, Measure, Analyze, Improve and Control) as a standard for process initiatives.
• Work with staff to understand and examine business processes within and across departments. Coordinate with internal customers and provide consultation on key processes.
• Be a neutral third-party to facilitate process discussions.
• Measure and analyze existing business process functions and document as-is use cases (flowcharts, process maps).
• Gather data and other key metrics to understand the problem.
• Review and point out key areas of concern regarding the existing processes.
• Work collaboratively with key stakeholders to identify areas of opportunity. Research best practices using external resources.
• Work with the organizational improvement team to come up with solutions to findings.
• Work with compliance, QA, training and others to implement key process improvements.
• Present process improvement solutions to staff and upper-level management for review.
• Create project plans for all process improvement initiatives.
• Adjust project plan and timeline as needed.
• Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

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